π My key responsibilities included:
β Implementing and managing the GIS platform to support fiber network inventory and spatial accuracy across Singapore.
β Leading a young and dynamic team of GIS professionals, fostering a collaborative and high-performance environment.
β Overseeing day-to-day GIS operations, ensuring data integrity, compliance, and system availability.
β Supporting service provisioning, enabling accurate and timely activation of fiber connections.
β Assisting service assurance efforts by providing spatial data support for issue diagnosis and resolution.
β Delivering automation tools and process enhancements that streamlined GIS workflows and improved productivity.
Through my expertise in data modeling, automation, and GIS system optimization, I played a critical role in enhancing network infrastructure, reducing data errors, and improving overall efficiency in telecom GIS solutions.
π My contributions included:
β GIS Data Migration: Led the successful migration of fiber network data from 5 different legacy sources into a centralized GIS platform, ensuring consistency, integrity, and alignment with new system architecture.
β Business Logic Definition: Collaborated with Subject Matter Experts (SMEs) to define provisioning and operational logic, translating complex requirements into scalable GIS solutions.
β Solution Validation: Evaluated GIS functionalities iteratively and provided continuous feedback to enhance user experience, workflow efficiency, and business compliance.
β Data Integrity & Maintenance: Ensured high-quality, clean data and developed scalable approaches for future system maintenance and enhancements.
β System Integration: Spearheaded GIS system integration with key enterprise systems, enabling end-to-end automation and data flow with:
Service Order Management (SOM)
Service Assurance (Fault/Outage Management)
Interactive Voice Response (IVR)
Manhole Survey Portal
Manhole Appointment Booking System
These efforts significantly contributed to streamlined service provisioning, faster fault resolution, and a fully integrated digital ecosystem at NetLink Trust.